Always quick to respond
We could not have had a better experience with Jennifer and Susan. They were always quick to respond, cared about our interests and provided us with a smooth transaction. Even after the sale was completed and we had follow-up questions (or we lost documentation), they were always quick to respond and help us out.
If you are looking for someone knowledgeable about real estate and particularly Bainbridge Island, these two are a great team!
Susan really helped us through the process
We just sold our home with Susan as our agent. Selling our home was very tough emotionally, as we had built the home 10 years ago. Susan really helped us through the process. Her access to a great stager, holding multiple open houses, and guiding us through the closing made it all seamless. A great overall experience!
We had the pleasure of working with Jennifer and Susan recently on the purchase of our new home. We found this dynamic duo through an internet search for “life on Bainbridge Island” when we were contemplating a big move from out of state to be near my family. Susan actually answered her phone when I first contacted her and was warm, welcoming, and thoughtfully listened to our needs surrounding our potential life change.
When we came to town for the weekend, we spent one day touring the north end of the island with Susan and one day on the south end with Jennifer who was raised on the island. We felt confident right away that they would help us find the right home for us rather than just any house. They were instrumental to us in navigating the decision to relocate and purchase the right property, and we depended on their expertise in understanding all the implications of buying property abutting wetlands, with septic, building restrictions, and HOA rules. They even went to the city planning department to research the property on our behalf. They work seamlessly as a team and one or both are always available for issues big or small.
We have subsequently worked with them for a purchase of an investment property on the island and have recommended them to several family and friends who have all been happy with their expertise, enthusiasm, and insightfulness.
Made us feel well cared for
During a transaction that was a tad complicated and a bit unusual, Jennifer was on top of all the communications going back and forth and made every effort to keep us apprised. She was excellent at taking notes at our meetings and always got back to us, answering any questions that popped up. Both she and Susan were extraordinarily gracious and accommodating, making time in their schedules to meet us at our prospective purchase when we wanted to measure, get estimates for work to be done, or just take another look. Working with them as a team made us feel well cared for, and our purchase went off without a hitch. A great duo…warm and personable.
They are great people!
Susan Lorenz and Jennifer Saez were highly recommended to us by a friend who had also used them for the sale of their home. We choose them from two other agents we interviewed. We sold and bought another home with them as our agent. Aside from their professionalism, they were always available and answered all of our hundreds of questions. They provided referrals to all services we needed and assisted us in getting everything done on schedule. We couldn’t be happier and have made friends with them in the process! They are great people!
Crystal Springs homeowner
They were patient with me all along the way
I had the best experience with Susan and Jennifer with the sale of my home. I was forced to move without notice and they happened by when the moving van was in the driveway. We talked about the philosophy and strategy I was hoping to achieve with the sale of my house and we were completely in sync. I left hoping for the best. They were patient with me all along the way, but also Susan took charge and got my home ready for sale. It was the easiest process mostly due to the fact that we were expecting the same events and outcome. My house was on and off the market in days and closing was extremely fast and efficient. I could not have asked for a more experienced team who lived through a major event with me, and allowed me to get my family settled in our new home without stress about leaving our old one behind.
Above and beyond our expectations
Jennifer and Susan made our home buying experience easy. They went above and beyond our expectations with taking time to show us listings and gave us background on different areas, since this was a cross country move. Also, because we were moving from out of state, Jennifer spent time on the phone with us describing different homes we were interested in. Once we found our home, they were very competent through the entire process, negotiations to closing. Even after we closed on the house. Any questions we’ve had come up since buying our home, Jennifer and Susan promptly point us in the right direction. We are very happy with their business and would highly recommend!
Highly likely to recommend
Susan represented the buyers on the home I sold. She was extremely helpful and worked hard to make the sale right for both the buyers and for me. Highly recommend her.